job title: Medical information assistant(propharma)

Job Description

The Medical Information Admin Assistant provides comprehensive administrative support to the Medical Information (MI) Enquiry Handling teams and Senior Management in an accurate and efficient manner.

Responsibilities

• General administrative duties as delegated by management.

• Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate.

• On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner.

• Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks.

• Effectively perform in at least three task areas.

Quality Assurance

• Maintaining a good level of quality in all aspects of the job.

• Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).

General

• Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma

• Working in a professional manner at all times, with clients, customers, team members and management.

• Complying with the Company’s Health and Safety Policies.

• Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients and employees of the business.

• Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.

• Other duties as assigned.

Necessary Skills and Abilities:

• Able to work within a team in a professional manner.

• Sound written and oral communication skills.

• Good accuracy and attention to detail skills.

• Solid level of productivity on all tasks.

• Sound organizational and prioritizing skills showing an effective workload management system.

• Able to understand and follow processes.

• Pleasant and professional telephone manner.

• Computer literacy (MS Office).