job title: patient care advisor(indegene)

Role: Patient Care Advisor

Description: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.

• Counsel patients for improved health related outcomes basis the pre-defined touchpoints.
• Report adverse event/ market complaints as per the SOP.
• Connect with patients in regular intervals as per the laid-out touchpoints.
• Responsible to track and ensure patient adherence to the therapy.
• Manage the compliance and adherence of patients enrolled.
• Review and take approvals for financial deviations
• Should be able to empathize with patients
• Provide patient support by coordinating with other stake holders
• Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
• Handle patient queries and providing response from pre-defined FAQs

Desired Profile:

• Similar experience of 6 months to 1 year overall in patient counselling skills
• Education: B. Pharma, BSc / Any similar Life science graduate
• Working knowledge of MS Office