job title: process executive (cdm/pv)-cognizant

Job Summary

We are seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and a background in customer management and complaint management. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring efficient process execution and customer satisfaction.

Responsibilities

• Manage and execute daily operational tasks using MS Excel to ensure data accuracy and efficiency.

• Oversee customer management processes ensuring all customer interactions are handled professionally and promptly.

• Provide support in complaint management addressing and resolving customer issues effectively.

• Collaborate with team members to streamline processes and improve overall workflow.

• Monitor and report on key performance indicators to track progress and identify areas for improvement.

• Assist in the development and implementation of process improvements to enhance operational efficiency.

• Ensure compliance with company policies and industry regulations in all tasks performed.

• Participate in training sessions to stay updated on the latest tools and techniques in process execution.

• Communicate effectively with internal and external stakeholders to ensure alignment and clarity on project goals.

• Support the team in achieving overall business objectives and targets.

• Utilize MS Excel to analyze data and generate reports for management review.

• Contribute to a positive work environment by demonstrating a proactive and collaborative approach.

• Adapt to rotational shifts and hybrid work model to meet business needs.

Qualifications

• Must have strong technical skills in MS Excel to manage and analyze data efficiently.

• Nice to have experience in customer management ensuring high levels of customer satisfaction.

• Nice to have experience in complaint management effectively resolving customer issues.

• Must be able to work in a hybrid model with rotational shifts.

• Must possess excellent communication skills to interact with stakeholders.

• Must be detail-oriented and able to manage multiple tasks simultaneously.

Certifications Required

MS Excel Certification Customer Service Certification