job title: Technical associate intern (GSK)

Roles and Responsibilities

Job Purpose

- Provides cross enterprise technical support within PV Excellence (PVE) and the business, as required.

− Supports Global Process Owners (GPOs), Safety Process Leads (SPLs) and the business, by undertaking identified operational tasks.

− Assist GPOs/SPLs to provide support for Pharmacovigilance (PV) processes.

− Provide operational, technical and maintenance support of appropriate PV excellence (PVE) Workstreams.

PV Excellence

− Undertake Template Manager Role to support PV documentation in Veeva Vault (Regulatory and Clinical)

− Provide support for metric collection, compilation, and reporting.

− Provide support for Management Monitoring

− Manage and daily triage of group mailboxes.

− Review content on PVE owned webpages and ensure materials are up to date and fully operational.

− Provide technical support for department processes and maintain documentation/repositories as needed.

− Support eTMF process.

− Support Medical Devices

− Support Case Awareness Tool/Autolistedness profile/TOI/MedDRA/TFQs − Support for Development Core Safety Information management.

− Support Safety Communications process.

Expected competencies for this role:

− Demonstrates ability to work with tight deadlines under pressure, while maintaining a high level of accuracy, attention to detail and integrity

− Functions as a team player

− Demonstrates ability to effectively communicate (written and verbal)

− Ability to effectively handle and appropriately escalate issues based on risk in a timely manner.

Education Requirements (minimum expected)

A bachelor’s degree in health sciences or related disciplines

• Familiarity with medical/scientific industry desirable.

• Basic understanding of medically oriented tasks and relevant skills for technical support.

Job Related Experience (minimum requirements)

− Fluent English and communication skills.

− Excellent computer skills including Word, Excel, Internet/Intranet, document management systems).

− Familiarity with medical/scientific terminology desirable.