job title:Executive-coding(sagility)

Job Description:

Education : Any graduates or post graduate (preferably science background)

Experience : 1.5+ years experience in HC domain & coding related field

Roles & Responsibilities :

• Possess basic knowledge of Healthcare

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the employee requirements well

• Adhere to attendance and punctuality norms

• Acquiring knowledge & skills of related areas of the process

• Processing claims/developing projects/handling calls, as per the process guidelines

• Adhering to the SLA, and understanding Quality & Auditing parameters

• Meeting assigned productivity goals

• Understanding and adhering to quality standards

• Meeting TAT

• Ensure adherence to external and internal quality and security standards (HIPPA /ISO)

Skills :

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the organization.

• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.

• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

• Advanced customer focus and customer service skills.

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.

• Experience with Client relationship management is preferred