Medical information assistant (Propharma)

Roles and Responsibilities

Responsibilities

• General administrative duties as delegated by management.

• Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate.

• On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner.

• Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks.

• Effectively perform in at least three task areas.

Quality Assurance

• Maintaining a good level of quality in all aspects of the job.

• Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs).

General

• Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma

• Working in a professional manner at all times, with clients, customers, team members and management.

• Complying with the Company’s Health and Safety Policies.

• Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients and employees of the business.

• Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.

• Other duties as assigned.

Necessary Skills and Abilities:

• Able to work within a team in a professional manner.

• Sound written and oral communication skills.

• Good accuracy and attention to detail skills.

• Solid level of productivity on all tasks.

• Sound organizational and prioritizing skills showing an effective workload management system.

• Able to understand and follow processes.

• Pleasant and professional telephone manner.

• Computer literacy (MS Office).