MICC Associate (Qinecsa)

Roles and Responsibilities

PRIMARY RESPONSIBILITIES

• Perform Follow-up activity through call (outbound calls)

• Enter all the information obtained upon follow-up on the forms as applicable

• Provide the number of the other department on all the inbound/outbound calls which

does not include AE

• Document all the follow-up attempts in SharePoint

• Send all the required (closed and information obtained) follow-up documents to client

• Close the case in SharePoint with all the follow-up attempts

SECONDARY RESPONSIBILITIES

Maintain quality service and departmental standards by:

• Reading, understanding, and adhering to organizational standard operating procedures

(SOPs)

• Assisting in establishing and enforcing departmental standards

Contribute to team effort by:

• Working with internal staff to resolve issues

• Exploring new opportunities to add value to organization and departmental processes

• Helping others to achieve results

• Performing other duties as assigned

Maintain technical and industry knowledge by:

• Attending and participating in applicable company-sponsored training

QUALIFICATIONS

Education: Qualified to a minimum Bachelor degree level in Biosciences or an appropriate

healthcare or pharmaceutical background.