Trainee Medical Office Associate (ScribeEMR)

Roles and Responsibilities

Submit, monitor, and document prior authorization requests to ensure timely approvals for procedures, medications, and specialty consults

• Manage referrals by scheduling appointments, forwarding required information, and ensuring completion

• Track and schedule diagnostic imaging orders, including result follow-ups and documentation

• Coordinate follow-up appointments after emergency visits or care transitions, ensuring proper documentation

• Schedule surgeries, communicate with patients, and ensure all pre-operative requirements are completed

• Prepare and review patient charts for completeness and accuracy before appointments or procedures

• Monitor, sort, and distribute incoming faxes, ensuring proper documentation and issue resolution

• Conduct follow-up calls with patients and insurance providers, documenting interactions and resolving concerns

• Navigate payer portals, download member lists, and verify insurance eligibility prior to appointments

• Analyze patient lists to identify individuals requiring preventive care measures

• Document all activities and interactions in EHR or client-specific software

• Follow up with inpatient admissions and coordinate post-discharge care with providers

• Retrieve and enter inpatient data from hospital portals, faxes, emails, and referrals into EMR

• Create patient engagement communications including letters, reminders, and status updates

• Perform pre-charting based on provider preferences before patient visits

• Assist in patient and facility coordination to ensure smooth workflow

• Coordinate with facilities to obtain patient medical records

• Scan and upload relevant patient documents as required

Work Mode:

• Office-based

• Work-from-home option may be considered after full training and client approval (subject to company and client decision)

Work Timings:

• US Day Shift (Indian Night Shift)

• Exact shift depends on client’s US time zone

Educational Qualifications:

• Any Life Science Graduate
  (BDS, B.Pharm, BAMS, BHMS, BSc Nursing, BSc Biotechnology, etc.)

Required Skills & Experience:

• Prior healthcare experience is an advantage but not mandatory

• Typing speed of ≥50 WPM with 95% accuracy

• Excellent verbal and written English communication skills

• Strong multitasking, time management, and target-oriented skills

• Ability to communicate effectively with patients and healthcare professionals

• Demonstrates empathy and patience in patient interactions

• Ability to handle patient queries and concerns professionally

• Experience with Electronic Health Records (EHR) or willingness to learn

• High attention to detail and accuracy in documentation

• Proficiency in computer skills: Microsoft Word, Excel, PowerPoint, and Internet usage